At Progeny, we do much more than just deliver software.  We also provide a variety of services and training designed to increase efficiency and optimize your Progeny system within your specific environment.

Need help working on your database?  A Progeny Service Professional can consult with you to provide custom database configurations, data migration services and training.

Looking to add functionality to your current Progeny system?  We also offer Premium Services for the configuration of add-ons and integration with external data sources for any product or module.

See a complete list of all Professional Services and Training options and pricing

Progeny has just released a new and improved version of our popular Free Online Pedigree Tool to make it easier than ever to draw and print your pedigrees.  Our new tool includes the same pedigree drawing interface and algorithm as in the web version of our flagship product, Progeny Clinical, as well as many of the same drawing features.  Check it out at https://pedigree.progenygenetics.com.  Major improvements include:

• New Pedigree Builder Option – automatically draw your pedigree by simply indicating the number of each of the proband relatives
• Faster, cleaner pedigree drawing with quick access to display options and no more Java applet required!
• Tabbed window interface allowing you to quickly switch between pedigrees
• Includes more options to customize the pedigree display, dimensions and SmartDraw algorithm
• Symbols Legend now only displays symbols for conditions present in the pedigree

More improvements are forthcoming, including the ability to save a limited amount of pedigrees for free.  We are committed to providing the best possible pedigree drawing experience to students, genetic counselors and researchers worldwide.  If you’re still drawing pedigrees or genograms by hand, save time and headaches by giving the Online Pedigree Tool a try.  As always, we welcome your suggestions and feedback.

We’d like to thank our customers for allowing us to be your vendor of choice.  Our Customer Support Department has undergone a complete transformation over the last half year.

Our goal is to provide added value warranty to the Customer Support Experience by creating:

1. A culture of Delighting our Customers – striving for outstanding customer service by making sure every touch point with you, the customer, is addressed appropriately.
2. A culture of Accountability – We hold ourselves personally accountable to making sure your issues and concerns are met in the most timely manner.
3. A culture of Continuous Improvement – By unremittingly striving for constant improvement in every service we provide to our customer base.

Our process for delivering outstanding service to you is as shown here:

By providing Customer Service that consistently delights will result in long term relationships.  Our commitment to YOU is to deliver Exceptional Quality and Reliability resulting in a positive Customer Support Experience.

We welcome your suggestions and recommendations as to how The Progeny Support Department can better serve you.  To contact us by email, please fill out our Online Support Form.

Thank you for letting us serve you and for choosing Progeny Software.