Professional Services and Training

Progeny offers a wide range of professional software services to assist with data migration, implementation, configuration and training to maximize the use of your Progeny install.  Contact us for more details on your individual service needs.


Complimentary Cloud Services

The following application support services are free to all cloud accounts.

SERVICE
CLOUD CUSTOMER
Application Installation:
  • Progeny Clinical (Web Client Application for Staff Members)
  • Progeny FHQ (Patient Portal)
FREE
Application Configuration:
  • User Accounts (unlimited)
  • Database Backups
  • Auditing Reports (delivered within 10 business days of request)
FREE
Unlimited 800 Phone and email support (limited to help with using the software – Custom and Premium Services are not included) FREE
General Admin and End User Training – includes 2 hours of training per module within 90 days of implementation FREE
Software Maintenance (debugging and error troubleshooting) FREE
Software Upgrades (including all incremental and major software releases) FREE
Access to Online Support Resources:
  • Online Tutorials
  • Online Learning Center
FREE

 

Complimentary Cloud Services

The following application support services are free to all cloud accounts.

SERVICE
CLOUD CUSTOMER
Application Installation:
  • Progeny Clinical (Web Client Application for Staff Members)
  • Progeny FHQ (Patient Portal)
FREE
Application Configuration:
  • User Accounts (unlimited)
  • Database Backups
  • Auditing Reports (delivered within 10 business days of request)
FREE
Unlimited 800 Phone and email support (limited to help with using the software – Custom and Premium Services are not included) FREE
General Admin and End User Training – includes 2 hours of training per module within 90 days of implementation FREE
Software Maintenance (debugging and error troubleshooting) FREE
Software Upgrades (including all incremental and major software releases) FREE
Access to Online Support Resources:
  • Online Tutorials
  • Online Learning Center
FREE

 

Custom Services

All custom database support services require scoping, estimates and authorization for purchases. Services include all customizations to the database (admin tasks), data import/export (end user tasks) and customized training for both.

SERVICE
CLOUD CUSTOMER
Database Configuration:
  • Custom Pedigree Symbols and Subtext Formats
  • Custom Spreadsheet Formats
  • Data Sheet Designs and Templates
  • Data Sharing (between Progeny Databases)
$150/hr
Custom reporting/data mining $150/hr
Custom End User Training $150/hr
Data Migration (importing and exporting data):
  • Import Formats: Delimited Text, Excel, XML, Cyrillic FAM
  • Export Formats: Delimited Text, Excel
$150/hr

 

Premium Services

Premium services enable additional functionality within the Progeny application suite and allow for integration with local services on your local network. These services are available only to Premium Account customers. 

SERVICE
CLOUD CUSTOMER
Embed pedigree hyperlink in EMR1 Call
Dedicated site-to-site VPN connection from cloud server to customer network $3,000 (one-time)
Integration Services (delivered via Mirth Connect – requires VPN) Call

1Viewing Progeny pedigrees from an EMR application will count against user concurrency.

 

Complimentary PSP Services

Complimentary application support services are free for customers that are covered under the Progeny Support Plan (PSP).   Out of contract customers will pay an hourly or a per incident service fee.

SERVICE
PSP CUSTOMER NON-PSP CUSTOMER
Pre-Qualification of Database Server/OS FREE N/A
Application Installation:
  • Database Server
  • Progeny Web Internal (Web Client Application for Site Staff Members)
  • Progeny Web External (Patient Portal and Collaborator Portal)
  • End Client (Progeny Administrators)
FREE $300/hr
Application Configuration (as part of standard PSP implementation services):
  • Network Connections Settings
  • User Maintenance
  • Security Settings
  • Database Backups
  • Database Options and Settings
  • Auditing
  • Data Field Creation and Data Entry Validations
FREE $300/hr
License Registration for Re-Installations FREE $300/lic
General Admin and End User Training (within 90 days of implementation)
Includes 2 hours of training per module or add-on for each of the following:
  • Clinical, Lab, LIMS, Family History Questionnaire and Sample Orders
FREE $300/hr
Software Maintenance (debugging and error troubleshooting) FREE $300/hr
Software Upgrades (including all incremental and major software releases) FREE Full Price
Access to Online Support Resources:
  • Online Tutorials
  • Online Learning Center
FREE FREE
Implementation Project Plan FREE N/A

 

Custom Services

All custom database support services require scoping, estimates and authorization for purchase.  Services include all customizations to the database (admin tasks), data input and output (end user tasks) and customized training for both.

SERVICE
PSP CUSTOMER NON-PSP CUSTOMER
Database Configuration:
  • Clinical:
    Pedigree Symbols and Subtext Formats
    Pedigree Imports (Text Delimited, Excel, XML and Cyrillic file formats)
    Individual and Phenotype Data Imports (Text Delimited, Excel)
    Spreadsheet Formats, Data Mining and Reporting
    Data Sheet Designs and Templates
    Data Sharing (between Progeny Databases)
     
  • Lab:
    Marker Set Imports
    Genotype Imports
    Analysis Exports
    Spreadsheet Formats, Data Mining and Reporting
     
  • LIMS:
    Actions Menu
    Sample Workflows
    Inventory Structures
    Sample Data Sheet Designs and Templates
    Spreadsheet Formats, Data Mining and Reporting
$150/hr $300/hr
Custom Admin Training $150/hr $300/hr
Custom End User Training $150/hr $300/hr
Data Migration (importing and exporting data) $150/hr $300/hr

 

Premium Services

Exclusive for PSP members, these Add-On support services also require scoping, estimates and authorization for purchase.  These services include the configuration of modular add-ons, training on the configuration of those modules, integration services and database tune ups for better overall performance. 

SERVICE
PSP CUSTOMER NON-PSP CUSTOMER
FHQ Configuration (including initial and follow-up versions) $5,000/qst N/A
Relative Questionnaire (individual only version of existing FHQ for collecting information directly from relatives) $500/qst N/A
Sample Orders Configuration (up to 5 order types) $5,000/order N/A
FHQ Configuration Training $150/hr N/A
Sample Orders Configuration Training $150/hr N/A
Integration Services $150/hr N/A
Risk Analysis Exports:
  • Boadicea
  • BRCA
  • Cancer Gene
  • GENTRI
$150/hr N/A
Proxy Table Configuration $150/hr N/A
Customized Training (training tailored to your specific database) $150/hr N/A
Custom Coding Consult N/A
Database Tuning and Optimization $2,500 N/A