Professional Services and Training

Progeny offers a wide range of professional software services to assist with data migration, implementation, configuration and training to maximize the use of your Progeny install.  Contact us for more details on your individual service needs.

Includes Standard Cloud Services

The following application support services are included with cloud accounts.

SERVICE
 CLOUD CUSTOMER
Application Installation:
  • Progeny Clinical (Web Client Application for Staff Members)
  • Progeny FHQ (Patient Portal)
 FREE
Application Configuration:
  • User Accounts (unlimited)
  • Database Backups
  • Auditing Reports (delivered within 10 business days of request)
 FREE
Unlimited 800 Phone and email support (limited to help with using the software – Custom and Premium Services are not included) FREE
General Admin and End User Training – includes 2 hours of training within 90 days of implementation FREE
Software Maintenance (debugging and error troubleshooting) FREE
Software Upgrades (including all incremental and major software releases) FREE
Access to Online Support Resources:
  • Online Tutorials
  • Online Learning Center
 FREE

 

Custom Services

All custom database support services require scoping, estimates and authorization for purchases. Services include all customizations to the database (admin tasks), data import/export (end user tasks) and customized training for both.

SERVICE
 CLOUD CUSTOMER
Database Configuration:
  • Custom Pedigree Symbols and Subtext Formats
  • Custom Spreadsheet Formats
  • Data Sheet Designs and Templates
  • Data Sharing (between Progeny Databases)
 $150/hr
Custom reporting/data mining $150/hr
Custom End User Training $150/hr
Data Migration (importing and exporting data):
  • Import Formats: Delimited Text, Excel, XML, Cyrillic FAM
  • Export Formats: Delimited Text, Excel
 $150/hr

 

Premium Services

Premium services enable additional functionality within the Progeny application suite and allow for integration with local services on your local network. These services are available only to Premium Account customers. 

SERVICE
 CLOUD CUSTOMER
Embed pedigree hyperlink in EMR1 Call
Dedicated site-to-site VPN connection from cloud server to customer network $3,000 (one-time)
Integration Services (delivered via Mirth Connect – requires VPN) Call

1Viewing Progeny pedigrees from an EMR application will count against user concurrency.