Progeny Support Plan

The Progeny Support Plan (PSP) includes support and annual maintenance and is a renewable annual plan to keep your software up to date and provide access to valuable support.

Support Plan Features

The Progeny Support Plan is required for the first year of licensing.  Clients may also purchase PSP at a discount for a term of three years at time of original purchase. This protects against potential price increases during the extended PSP term.  The Support Plan is only available for current products and can only be purchased as part of a bundle with a current Progeny product.  If you own a previous version of a Progeny product, these bundles are also available at special upgrade pricing.  Each maintenance plan is per licensed user and allows you to submit unlimited support requests for the duration of your plan.

  PROGENY MAINTENANCE AND SUPPORT POLICY ››

Complimentary Support Plan Services

The following free application support benefits are available to all Support Plan members.  Avoid costly upgrade costs, get great support, and keep your product up to date - contact Progeny to order your Support Plan today!

 

SERVICE
 PSP CUSTOMER NON-PSP CUSTOMER
Pre-Qualification of Database Server/OS FREE N/A
Application Installation:
  • Database Server
  • Progeny Web Internal (Web Client Application for Site Staff Members)
  • Progeny Web External (Patient Portal and Collaborator Portal)
  • End Client (Progeny Administrators)
 FREE $300/hr
Application Configuration (as part of standard PSP implementation services):
  • Network Connections Settings
  • User Maintenance
  • Security Settings
  • Database Backups
  • Database Options and Settings
  • Auditing
  • Data Field Creation and Data Entry Validations
 FREE $300/hr
License Registration for Re-Installations FREE $300/lic
General Admin and End User Training (within 90 days of implementation)
Includes 2 hours of training per module or add-on for each of the following:
  • Clinical Family History Questionnaire and Sample Orders
FREE $300/hr
Software Maintenance (debugging and error troubleshooting) FREE $300/hr
Software Upgrades (including all incremental and major software releases) FREE Full Price
Access to Online Support Resources:
  • Online Tutorials
  • Online Learning Center
 FREE FREE
Implementation Project Plan FREE N/A